While using cellular mode, there are a few reasons that can a cause communication failure; please proceed according to the following steps:
- To rule out any power issues with the dashcam, check if the green LED is displayed. See the marked red arrow in the picture below:
- Check the dashcam's announcement status by clicking the silver button five times in a row (for further information read - Status information (voice announcement).
- If it announce that - your "connection mode" is "Cellular", and it is "NOT CONNECTED", then perform the following:
- Check that the SIM card (chip) was inserted properly. See also: Inserting a Mobile data SIM card.
- Verify that the "Signal level" in the voice announcement is level two or above, you might need to change the position of the vehicle to have better cellular reception
- Test the SIM card on another device.
- If the dashcam announces that - your "connection mode" is "Cellular", and it is CONNECTED, then follow the next cellular connectivity checks:
- Connect your smartphone to the dashcam WiFi: SSID is SurfDash4g-XXXX (4 first characters from your dashcam serial number), and the password is:12345678. Disable mobile data on your smartphone and then check if it has internet access and can access to the internet,
If the mobile device has access to the internet:
- Verify that the dashcam was defined with the correct S/N - compare the S/N in the web GUI to the one in the in the voice announcement by clicking the silver button five times. - If the mobile device does not have access to the internet:
Test this SIM card (chip) on a smartphone - pull out the SIM card from the dashcam and insert it into a mobile smartphone:
! - Verify that the SIM is not pin (code) protected
! - Check if there is internet access on this smartphone using this SIM while it uses mobile data (not WiFi),
if there a connection to the internet - please write down the APN of the SIM card (see instructions below under the bold text "How to find APN using a mobile android phone") - Test again this SIM card in the dashcam. There are some scenarios that a mobile phone makes an automatic activation of the SIM card.
- Connect your smartphone to the dashcam WiFi: SSID is SurfDash4g-XXXX (4 first characters from your dashcam serial number), and the password is:12345678. Disable mobile data on your smartphone and then check if it has internet access and can access to the internet,
- If the dashcam is still offline and there is no internet access, please check if the APN is listed in the below linked file apns-conf-x.x.x.xml
How to find APN using a mobile android phone:
- From the home screen, tap the Menu button>Settings
- Tap Mobile Networks
- Tap Connections
- Tap Mobile Networks
- Tap Access Point Names
- Choose the active access point.
In case the problem persists, please contact our support by sending mail to support@surfsight.net