Dashcam Device

This section will explain how to solves issues on your Dashcam device.

How can I reboot my Dashcam?
The dashcam is equipped with a reset hole. Please look at the picture below. In order to reset the camera insert a thin pin and press the inner button. The ...
Sun, 5 May, 2019 at 3:54 PM
The dashcam fails to connect to my cloud account, it does not go online. How can I solve this?
While using cellular mode, there are a few reasons that can a cause communication failure; please proceed according to the following steps: To rule out an...
Sun, 5 May, 2019 at 4:09 PM
How to connect a smartphone to your dashcam's WiFi hotspot?
For Android mobile devices: Go to settings and select connections. Turn the WiFi button on. Your device will automatically search for available WiFi netw...
Tue, 19 Jun, 2018 at 3:07 PM
How can I upgrade the dashcam software version?
You can upgrade the dashcam software from your Surfsight cloud account. Please follow the below link for further instructions: Updating your dashcam device ...
Sun, 5 May, 2019 at 4:33 PM
The GPS is not working on my dashcam. How can I fix it?
Please check that the GPS is at an optimal position where it has clear view of sky. The best location to place it is on the vehicle dashboard facing the win...
Sun, 5 May, 2019 at 4:42 PM
Will high temperatures affect my dashcam?
Surfsight dashcam has a high temperature self protection built in the system.  When the dashcam temperature sensor reaches to 185F (85C), it will go int...
Sun, 5 May, 2019 at 4:48 PM
Dashcam specifications
Please find the dashcam specifications attached below.
Sun, 5 May, 2019 at 4:49 PM
What is the recommended data package I need to purchase from my mobile operator?
Surfsight dashcam requires SIM that only offers data service. The recommended data package size will be based on usage of the dashcam's live video ...
Sun, 5 May, 2019 at 4:52 PM
How can I soft reset my dashcam?
In order to soft rest your dashcam, press and hold the silver button for three seconds. Please see the photo below with the red arrow showing the exact loca...
Sun, 5 May, 2019 at 4:59 PM
Dashcam Button Menu
There are several functions you can activate by clicking surfsight dashcam button according to the list below: One short press - Create a "button pre...
Sun, 5 May, 2019 at 5:05 PM