1. Go to Surfsight login page.
  2. Click on Forgot Password? (see below picture)
  3. Fill your E-mail address in the dialog window that appears - it should be the Email address that was defined as your Surfsight user.
  4. Click GET PASSWORD, and an Email will be sent to the registered Email account.
  5. Follow the E-mail instructions for choosing your new password.

! Note:

Administrator user can also initiate reset password process for any user in its organization.
        - It is done from Settings->Manage users
           then click on the arrow down next to the user, and finally click Reset Password.